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No fear. Stop the blackmail. Amazon response.

Reader comment on item: Amazon.com's Koran Desecration Problem

Submitted by Franco Spicciariello (Italy), May 26, 2005 at 13:10

Dear Mrs. Smith,

I'm a (satisfied) Amazon customer writing from Italy.
I read Daniel Pipes' article about your "clash" with MPAC.
I really believe that the entire issue is absolutely ridicolous.
Don't let these people blackmailing you. They exploit whatever they think useful to attack our civilization, to attack the non muslims, looking for our sense of guilty (which we don't have and i don't understand why we should).

Amazon is a very serious company, correct and precise. You sell culture. = You gave to people like me the access to books I wouldn't ever had the = chance to read.

That koran was used. When I buy a used book, the stories, the notes of the people who read come with it. The only thing people ask is that the book is not ruined of completely full of notes! So, it can happen to find something like that.
You did a lot. Don't accept the blackmail, please. Don't pay. Once you pay one time you will have to pay anybody like them.

No fear. No fear of people who believe that sep 11th started an attack to Islam! I was in Boston that day, and it wasn't.
Thanks, and sorry for having been so long.

FS

_______________________________________________________________________________

Thank you very much for writing to us about this sensitive issue.

Amazon.com does not tolerate discrimination of any kind, and we share the distress and deep concern that the Muslim Public Affairs Council has expressed about the report concerning the used book purchased from one of our third-party merchants. As soon as we learned about the defaced product, Amazon.com immediately apologized to the customer and contacted the seller to investigate the incident and ensure they take steps to prevent this from happening again.

The altered book was purchased in used condition from a third-party bookseller through Amazon's Marketplace. As you may know, Amazon.com provides a platform where third-party sellers can offer new and used books for sale alongside new books offered by Amazon.
Products purchased from a third-party seller are fulfilled directly by the seller, not Amazon.com. In this case, the seller has listed its products on Amazon.com for over a year, and has received a
4.9 "star rating" (on a scale of 1 to 5) from thousands of Amazon customers.

In this case, the seller was not able to determine when the product was altered, and it appears likely the book was defaced before it ever reached the seller's inventory. At our request, the seller is instituting more stringent quality control over its incoming stock.
Also, Amazon.com has suspended the seller from listing any copies of the Qur'an on our site for the indefinite future, though they are free to sell all other books.

As a bookseller, we believe that offering customers open access to written speech is one of the most important things we do. We place the utmost value on providing customers the ability to partake of any and all viewpoints and ideas freely, without scrutiny or judgment by others. We know firsthand that the ability to share ideas can foster greater understanding among and between people of all faiths and religions.

Thank you for your comments. It is always important for us to hear how customers react to all aspects of shopping at Amazon.com.

Regards,

Jessica Grenz
Executive Customer Relations
Amazon.com
http://www.amazon.com
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Note: Opinions expressed in comments are those of the authors alone and not necessarily those of Daniel Pipes. Original writing only, please. Comments are screened and in some cases edited before posting. Reasoned disagreement is welcome but not comments that are scurrilous, off-topic, commercial, disparaging religions, or otherwise inappropriate. For complete regulations, see the "Guidelines for Reader Comments".

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