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Another email to Amazon

Reader comment on item: Amazon.com's Koran Desecration Problem

Submitted by John Cadwallader (United States), May 21, 2005 at 18:02

Ms. Smith - I suspect you've received many emails about the incident linked below. If you have not already, please forward all the correspondence to your counsel. I believe the correct reply is simply, and respectfully, to address such complaints by handling them pursuant to applicable law, first, and applicable customer sentiment, second. Failing to do so, of course, allows sentiment to triumph, and while I have had excellent experience shopping at Amazon.com, and many other sellers, it is ultimately based on American commercial legal principles. We must all respect the law, handling sentiments is another matter.

Regards - John Cadwallader, Wilmette, Illinois

Amazon.com's Koran Desecration Problem - article by Daniel Pipes

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